Shipping & Delivery
About Our Shipping -- We ship from Hong Kong to almost any address worldwide via Hong Kong Post. Orders with paid shipping usually ship within 3-5 business days, except weekends and holidays. We'll always e-mail a tracking number when the order has shipped.
Shipping Rates -- The shipping rate is calculated according to the Postal Service fee table offered by Hong Kong Post. The easiest way for you to determine our domestic or international shipping costs is to simply add your product choices to the shopping cart, proceed to checkout, and then enter the shipping address to see all the respective shipping costs in detail.
Delivery Terms -- All orders will be shipped according to the PayPal confirmed address on the orders. Please make sure the address you provided in your PayPal account is correct. We are responsible for packing plus shipping costs to the ship-to address. You are responsible for providing a safe and secure delivery location, collecting the order from the carrier and promptly notifying us of any discrepancies.
When ordering, please enter a ship-to address where someone will be present to accept or promptly retrieve the package. International package recipients should be prepared to pay their local duties and/or taxes upon delivery. If the carrier returns the package as undeliverable or refused, the order will be handled according to our return & refund policy.
Tax and Duties -- Our selling price does not include any local duties / customs taxes. Buyer should be prepared to pay the local duties and / or customs taxes upon delivery. We will not take any responsibility and cannot arrange the refund if the parcel is returned to us because of the customs duties and / or undeliverable and / or refused to receive.
EU VAT -- For all EU customers, from 1 July 2021 onwards, sending (including by postal services) commercial goods (including online selling merchandise) to the business users (B2B) or consumers (B2C) in European Union (EU) will be levied with value added tax (VAT) disregard what the value is. Please note that our selling price does not include any local duties / customs taxes and we cannot settle any VAT in advance. So, buyers should be prepared to pay the local duties and / or customs taxes upon delivery and there may have some additional handling fee which may be charged by customs. So, we would recommend all of our EU customers to purchase the products from our eBay store - our store name "otgequipment" ( www.ebay.com/usr/otgequipment or www.ebay.com/str/otgequipment ). It is the easiest way to import our products to EU.
Delivery Problems -- Although rare, we know a problem can be frustrating when it happens to you and we will work with you to resolve any issue as quickly and effortlessly as possible.
Back Orders -- We have a computerized inventory system and while we strive to keep as complete an in-stock inventory as possible, occasional inaccuracies will cause us to discover out of stock status on items as we begin to pack your order. If this happens, we will contact you immediately with an estimated delivery time and confirm that you still wish to place your order.